A straightforward guide to what you can expect from us.
POLICIES — 2026We aim to provide clear information about each service before work begins. Published starting prices are illustrative and may change depending on a garment’s construction, condition and the work requested.
A quote becomes an agreed price only after the scope has been discussed and confirmed. We will communicate any material changes before carrying out additional work.
Payments are processed securely by Stripe. We do not receive or store complete card details. Checkout accepts a card or Bacs Direct Debit only.
Bacs Direct Debit may take multiple business days to settle. A completed checkout journey is not proof that money has arrived. Work dependent on cleared payment may wait for Stripe to confirm the payment as paid.
Contact the studio promptly if you need to cancel or change an appointment or service. Whether a payment can be refunded depends on the work already begun, any materials purchased specifically for the project and applicable consumer law.
Refunds, where due, are issued through the original payment method where possible. Nothing in this policy removes statutory consumer rights.
We will assess pieces as carefully as practical, but age, prior wear, hidden damage and fabric properties may affect what can safely be achieved. We will explain foreseeable risks before undertaking delicate or complex work.
Clients should disclose known issues, previous alterations and special care requirements when requesting work.
The website does not operate an account system or store an enquiry database. The contact form opens an email draft in your own email client. Emails sent to the studio will be handled through its email provider.
When you pay, Stripe processes necessary personal and payment information in accordance with its own privacy terms. Our payment-status lookup retrieves limited transaction data directly from Stripe. We do not use advertising trackers on this site.
For questions about a project, payments, or personal data, contact hello@fau.mech.
This is starter policy text for a demonstration brand and must be reviewed against the operating business’s details, UK consumer law, privacy practices and actual refund commitments before production launch.